Who to call
MUWSA, TANESCO, KCMC and the crew-welfare office — grouped, with tappable numbers.
The numbers that solve Moshi's recurring problems — water, power, health — plus the crew-welfare office every porter and climber should know about.
Emergency calls
112 is Tanzania's general emergency number (police, fire, medical), but its reliability varies by region. For a medical emergency, many people call KCMC's emergency line or go straight to the hospital.
Emergency
KCMC emergency department
Direct line to an emergency doctor at the zonal referral hospital
- Phone
- +255 759 359 741
Water — MUWSA
MUWSA customer service
Supply cuts, leaks, billing — toll-free; a logged complaint creates a record
- Phone
- 0800 110 074
- info@muwsa.go.tz
- Website
- www.muwsa.go.tz/
Power — TANESCO
TANESCO call centre
Report a power cut or check an outage — toll-free since March 2025
- Phone
- 180
- Website
- www.tanesco.co.tz/
Health
KCMC switchboard
Kilimanjaro Christian Medical Centre — the referral hospital for northern Tanzania
- Phone
- +255 27 2754377
- Address
- KCMC, PO Box 3010, Moshi
- Website
- www.kcmc.ac.tz/
Councils
Trekking crew welfare
Kilimanjaro Responsible Trekking Organization (KPAP)
Porter welfare, the partner-company list, and reporting mistreatment
- Address
- YWCA complex, Boma Road, Moshi (opposite Stanbic Bank)
- Website
- kiliporters.org/