Who to call
The Norwich numbers that matter — both councils, NHS 111 and the hospital, food and advice help, Floodline — each checked against its own site.
The numbers Norwich residents actually need, grouped by what's gone wrong. Every number here was read off the organisation's own website on 11 June 2026.
Check which council you're under first
The councils
Norwich City Council
Bins and recycling, council housing, council tax, parks, planning, the market
- Phone
- 0344 980 3333
- Address
- City Hall, St Peters Street, Norwich NR2 1NH
- Hours
- Office hours 9am to 4pm, Monday to Friday
- Website
- www.norwich.gov.uk
City council out-of-hours emergencies
Urgent council matters outside office hours — for example dangerous debris or broken glass in a public place
- Phone
- 01603 412180
Norfolk County Council
Roads and potholes, street lights, school admissions, libraries, adult and children's social care
- Website
- www.norfolk.gov.uk
Health
NHS 111
Urgent health help that isn't life-threatening, 24 hours — also the route to emergency dental care
- Phone
- 111
- Website
- 111.nhs.uk
Norfolk and Norwich University Hospital
Main hospital switchboard
- Phone
- 01603 286286
- Address
- Colney Lane, Norwich NR4 7UY
- Website
- www.nnuh.nhs.uk
Find an NHS dentist
Practice acceptance status, updated by practices themselves — NHS availability in Norwich is very limited, so for urgent dental problems call 111 instead
Money and food help
Norwich foodbank
Emergency food parcels — works on a voucher referral system, so ring or check the website for how to get one
- Phone
- 0300 365 1123
- Website
- norwich.foodbank.org.uk
Norfolk Citizens Advice
Free, confidential advice on benefits, debt, housing and work
- Phone
- 0800 144 8848
- Hours
- Monday to Friday, 10am to 4pm
- Website
- www.ncab.org.uk
Emergencies
Norfolk Police non-emergency
Reporting crime that isn't an emergency
- Phone
- 101
- Website
- www.norfolk.police.uk
Floodline
Flood warnings and advice, and sign-up for free warning alerts
- Phone
- 0345 988 1188
- Hours
- 24 hours, 7 days (textphone 0345 602 6340)