Who to Call
The services Oxford residents actually need — sorted by which of the two councils owns the problem, with verified numbers.
Oxford runs on two councils, which is the source of most wrong calls: things at your house are usually the city, things on the road are usually the county. Numbers here are national services we can verify; for council phone lines use the contact pages, which also have the online forms that get faster responses.
Two councils, two websites
The councils
Oxford City Council
Bins and recycling, council tax, housing, planning
- Address
- Town Hall, St Aldate's, Oxford OX1 1BX
- Website
- www.oxford.gov.uk/contact
Oxfordshire County Council
Highways and potholes, traffic schemes, school admissions, social care, the tip
Health
John Radcliffe Hospital (A&E)
Emergency department, Headley Way, Headington
- Address
- Headley Way, Headington, Oxford OX3 9DU
- Website
- www.ouh.nhs.uk/hospitals/jr/
Healthwatch Oxfordshire
Tell them when you can't get NHS care — it's how the gaps stay on record
- Phone
- 01865 520520
Money and food help
Citizens Advice
Free advice on debt, benefits, housing — national Adviceline
- Phone
- 0800 144 8848
- Website
- www.citizensadvice.org.uk/
Oxford City Council welfare support
Council tax reduction, hardship support, housing advice
Police, flooding and emergencies
Thames Valley Police
Non-emergency — report bike theft online, it takes ten minutes
- Phone
- 101
- Website
- www.thamesvalley.police.uk/